Return policy

Thanks for shopping at Al-Guthmi

If you are not entirely satisfied with your purchase, we're here to help.

A- Return Policy for Fabric, Fringes, Laces and Decorative cords
All goods which have been cut or processed in any way by the purchaser, will have been accepted by the purchaser and therefore cannot be returned or exchanged. Similarly any complaint in respect of faults in the goods supplied, where the complaint has not been made within 15 days of purchase or forwarding, whichever is the later will be dealt with on the basis that the goods have been accepted by the purchase and therefore cannot be rejected by them. When goods do not comply with the description provided, or when no allowance given, the item effected, will, when accepted by the purchaser, be replaced by return of post, subject to availability, when the goods have been returned reasonable packed. Post Paid, within 15 days
 

B- Returns policy for All non-fabric/trimming (TIE BACKS, TASSELS, RODS, RAILS and HOOKS.)
1- You have 15 calendar days to return an item from the date you received it.
2- To be eligible for a return, your item must be unused and in the same condition that you received it.
3-Your item must be in the original packaging.
4-Your item needs to have the receipt or proof of purchase.

C- Refunds
1- Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
2- If your return is approved, we will initiate a refund to your credit card (or original method of payment).
3- You will receive the credit within a certain amount of days, depending on your card issuer's policies.

D- Shipping
1- You will be responsible for paying for your own shipping costs for returning your item.
2- Shipping costs are nonrefundable.
3- If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us
If you have any questions on how to return your item to us, contact us.